Return Policy

Purpose

The purpose of this Return Policy is to provide clear guidelines and procedures for customers who wish to return products purchased from the e-commerce platform. We aim to ensure a hassle-free and transparent return process for our valued customers.

Scope

This policy applies to all customers who have made purchases on the e-commerce platform.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days from the date of delivery.
• The product must be in its original condition, unused, undamaged, and in the original packaging.
• All original tags, labels, and accessories must be intact and included.
• Certain products, such as perishable goods, intimate or sanitary items, and items specified as non-returnable on the e-commerce platform, are not eligible for return.

Return Process

Customers who wish to return a product can follow these simple steps:

1. Initiate Return Request:

   • Log in to your account on the e-commerce platform.
   • Locate the order containing the product you wish to return.
   • Select the product and provide a reason for the return.
   • Submit the return request.

2. Return Authorization:

   • Once your return request is received, our team will review it for eligibility.
   • If the return request is approved, we will provide you with a return authorization code and detailed instructions for returning the product.
   • Please ensure to mention the return authorization code clearly on the return package.

3. Product Return:

   • Securely pack the product in its original packaging, making sure it is well protected during transit.
   • Include all the original accessories, tags, labels, and a copy of the purchase invoice.
   • Ship the product back to the address provided by our team, using a reliable and trackable shipping method.
   • Please note that customers are responsible for the return shipping costs, unless the return is due to a mistake by our team or the product is found to be defective.

4. Inspection and Refund:

   • Once we receive the returned product, it will undergo a thorough quality inspection.
   • If the product meets our return eligibility criteria, we will initiate the refund process.
   • The refund will be processed using the original payment method, unless otherwise specified by the customer.
   • We strive to process refunds within a reasonable timeframe, typically within 7-14 working days.

Conclusion

At our e-commerce platform, we value customer satisfaction and aim to provide a seamless return experience. This Return Policy outlines the necessary steps and conditions for initiating a return and obtaining a refund. We encourage all customers to familiarize themselves with this policy to ensure a smooth and efficient return process. Please note that we reserve the right to modify or update this policy as needed, and any changes will be communicated to customers through our website or other appropriate channels. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.